Getting support

Avid provides support for issues with purchasing, account issues, and other non-product concerns. To receive Technical product support we require an active support license (included with most product subscriptions) or an Avid Support Code (ASC).

CONTACT SUPPORT

• Account Support
  Get help with with your account, licensing, and activation for your Avid software
  Get account support

• Online Store Support
  Get help with ordering, getting your products, product questions, and returns or refunds
  Get online store support

• Technical Support
  Get help with Avid products, solutions, or services (requires an active support license)
  Get technical support

Account Support

For issues with your account, or licensing & activating your Avid software.

Create a case >

ONLINE STORE SUPPORT

For issues placing an order, billing issues, or returns for an online order.

Create a case >

Technical Support

Technical Support Requires an Active Support Contract, Subscription, or Avid Support Code.

Create a case

Customers with Standard Support Plans must purchase an Avid Support Code (ASC) for Telephone Support during normal business hours.
Customers with ExpertPlus, Elite, or Cloud Support Plans may call 24x7 using the numbers below.

Call Us

Americas
1-800-800-2843 / +1 978-275-2476

Europe

• United Kingdom: +44 3308 085 382
• Germany: +49 180 132 4009
• France: +33 141 494 040
• Spain: +34 518 889 411
• Finland: +35 892 290 1690
• Sweden: +46 844 255 90
• Denmark: +45 39 55 99 98
• Middle East: +971 8002843

Asia

• South Korea: +822 3483 3226
• Australia: +612 5133 5160
• Japan: +81 3 6364 1411
• Rest of Asia Pacific: +81 3 6364 1400
  If Country is not listed, dial: +44 3308 085 382

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Need product support just this once?

If you need technical support but don't have an active support license, buy an Avid Support Code and get your answers fast.

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Support offerings

Avid Advantage Support Plans

Our Support team is committed to helping you work through whatever comes your way. Paid Support Plan required.
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Single Incident Support

An Avid Support Code gives you access to our worldwide network of experts who can help you get the most out of your Avid investment.
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