# Getting support

Avid provides support for issues with purchasing, account issues, and other non-product concerns. To receive **Technical product support** we require an active support license (included with most product subscriptions) or an [Avid Support Code (ASC)](/content/support/single-incident-support/index.html).

## CONTACT SUPPORT

- **Account Support**  
  Get help with with your account, licensing, and activation for your Avid software  
  [Get account support](https://avidtech.my.site.com/avidsupportcenter/s/account-support-page)

- **Online Store Support**  
  Get help with ordering, getting your products, product questions, and returns or refunds  
  [Get online store support](https://avidtech.my.site.com/avidsupportcenter/s/online-support-page)

- **Technical Support**  
  Get help with Avid products, solutions, or services (requires an [active support license](https://kb.avid.com/pkb/articles/en_US/Knowledge/AVID-Support-Plan-Tiers))  
  [Get technical support](https://my.avid.com/sso/salesforce?returnUrl=%2Favidsupportcenter%2Fs%2Ftechnical-support-page)

## Account Support

For issues with your account, or licensing & activating your Avid software.

[Create a case >](https://avidtech.my.site.com/avidsupportcenter/s/account-support-page)

## ONLINE STORE SUPPORT  
For issues placing an order, billing issues, or returns for an online order.

[Create a case >](https://avidtech.my.site.com/avidsupportcenter/s/online-support-page)

## Technical Support  
Technical Support Requires an Active Support Contract, Subscription, or Avid Support Code.

[Create a case](https://my.avid.com/sso/salesforce?returnUrl=%2Favidsupportcenter%2Fs%2Ftechnical-support-page)

* * *  
Customers with [Standard Support Plans](/content/learn-and-support/avid-advantage-support-plans/index.html) must purchase an [Avid Support Code (ASC)](/content/learn-and-support/single-incident-support/index.html) for Telephone Support during normal business hours.  
Customers with [ExpertPlus, Elite, or Cloud Support Plans](/content/learn-and-support/avid-advantage-support-plans/index.html) may call 24x7 using the numbers below.

**Call Us**

**Americas**  
1-800-800-2843 / +1 978-275-2476

**Europe**
- United Kingdom: +44 3308 085 382  
- Germany: +49 180 132 4009  
- France: +33 141 494 040  
- Spain: +34 518 889 411  
- Finland: +35 892 290 1690  
- Sweden: +46 844 255 90  
- Denmark: +45 39 55 99 98  
- Middle East: +971 8002843

**Asia**
- South Korea: +822 3483 3226  
- Australia: +612 5133 5160  
- Japan: +81 3 6364 1411  
- Rest of Asia Pacific: +81 3 6364 1400  
If Country is not listed, dial: +44 3308 085 382

Live Sound - Avid VENUE / S3L / S6L - [Click Here](/content/products/venue-s6l-system/learn-and-support#Help/index.html)

#### Need product support just this once?

If you need technical support but don't have an active support license, buy an Avid Support Code and get your answers fast.

[Learn more](/content/support/single-incident-support/index.html)

## Support offerings

#### Avid Advantage Support Plans

Our Support team is committed to helping you work through whatever comes your way. Paid Support Plan required.  
[Learn more](/content/support/avid-advantage-support-plans/index.html)

#### Single Incident Support

An Avid Support Code gives you access to our worldwide network of experts who can help you get the most out of your Avid investment.  
[Learn more](/content/support/single-incident-support/index.html)